2-Year Extended Warranty for Kindle DX ( 9.7" Display, U.S. Wireless, Latest Generation)
2-Year Extended Warranty for Kindle DX ( 9.7" Display, U.S. Wireless, Latest Generation) see short title
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User Reviews
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Review Date: 2009-11-03
I have purchased expensive items like my Kindle DX before and dropped the product only to find out it wasn't covered because it was "accidental damage".......I love having the Kindle extended warranty to cover me if I would drop it.
One thing I would remind anyone of that is considering buying the "extended warranty"....it isn't an extension! The regular warranty doesn't cover accidental damage in the first year....this contract covers the first year for accidental damage and the second year for accidental damage plus covers it in the second year for regular problems that can go wrong. I hope I never use it, but I am glad I got it.
And FYI.....I got my contract in the mail in 3 days.
User: 52Voudo
Rating:
Summary: I don't worry!
Helpful Votes: 0
Total Votes: 0
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Review Date: 2009-10-28
Since this is a warranty... I haven't had to use it yet. Am praying that it will be all I need, IF the opportunity arises.
User: Hebrews5_8
Rating:
Summary: Haven't had to use yet... but hope it is all i expect
Helpful Votes: 0
Total Votes: 1
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Review Date: 2009-10-03
First, I love my new Kindle DX---but I bought it because I dropped my old Kindle (which I've had for a couple of years and also loved). Dropping it created a 3-4 line area of the screen that no longer worked. Because of that experience, I decided to purchase an extended warranty on my Kindle DX, despite the fact that I generally consider extended warranties a rip off...the chance of dropping your Kindle and ruining it is very real. Fortunately, I read these reviews and saw the suggestion to investigate SquareTrade. I ended up purchasing the SquareTrade warranty which was 3 years instead of 2 and was $20 less than the price of this warranty (adding coverage for drops and spills was additional and the "$20 less" includes that additional coverage). I like Amazon a lot and use it for a lot of purchases, but in this case Amazon should have done their homework and offered the SquareTrade warranty instead of this one...it's a much better value. Because of the risk of dropping your Kindle and the disastrous affects of doing so, this is one of those rare cases where an extended warranty is at least worth considering.
User: Gary Williams
Rating:
Summary: Better values are available
Helpful Votes: 6
Total Votes: 6
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Review Date: 2009-09-27
As I am now the proud owner of two DXs with two EWs, I decided to read all the reviews. I can now say that I am alerted to the deficiencies with this policy. A bit pricey for only one year added on, albeit it does add in one
"accidental" replacement - something that is not in the original Amazon warranty.
KUDOS to Amazon for correcting what I thought was a rip-off on shipping. There was an extra $5.45 charge (which I thought was for shipping) that turned out to be a sales tax that was inadvertently charged. Amazon discovered this and refunded my credit card. I even received a phone call from Amazon's Kindle customer service. I am impressed!
When I emailed them again informing them that I had the same issue with my second DX warranty, they corrected that problem also within one day!
Re what the warranty covers: I am also quite a bit disillusioned to learn that the EW does not cover battery failure. However, I guess IF you have not exercised your one "accidental damage" replacement, you could always "accidentally" drop this puppy from a decent height, ensuring its complete demise. Then, your battery issues are kind of, shall we say, instantaneously resolved. (Did I just say that in an open forum? Shame on me -- shame on YOU for listening! LOL)
One thing I will do during the first year, on either one of my DXs, if I experience a malfunction -- I will FIRST contact Amazon and pursue their first-year warranty. I suspect the customer service from Amazon will be exemplary.
User: Sloop John B
Rating:
Summary: Amazon was quick to resolve an overcharge
Helpful Votes: 3
Total Votes: 3
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Review Date: 2009-09-14
Kindle makes 2 models of readers. However, the advertising ofr accessories is unclear with respect to which model it will fit.
User: Jerome Murray
Rating:
Summary: Advertised without specificty or comparison with other Kindle models
Helpful Votes: 1
Total Votes: 2
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Product Details
- Protect your Kindle DX (9.7" Display, U.S. Wireless, Latest Generation) for two full years. Adds an additional year and more comprehensive protection than the one-year manufacturer's warranty.
- Offers one-time coverage for accidental drops and damage.
- Hassle-free replacement of your Kindle DX for any device failures during normal operation. Includes free shipping both ways, for your damaged and replacement Kindle DX.
- Customer service and claim support available 6 am to 10 pm PT, 365 days a year -- call (877) 441-3836 for warranty claims.
- 2-Year Extended Warranty for Kindle DX is available for any Kindle DX( 9.7" Display, U.S. Wireless, Latest Generation) shipped within the past 30 days. Only available to U.S customers.